Thursday, May 15, 2008

Wolf Work

In the last post I raised a general set of observations about the different types of human personality, but to me they seem even more applicable and relevant when applied to daily interactions in the office.

Whenever a problem arises, there are three ways to approach it:

1. It's part of my job to sort these things, all I can do is to try to fix it and put process in place to reduce future recurrence
2. It's a disaster, this is currently the most important issue in the whole organisation, stop everything and get it sorted
3. There is no such thing as a problem, only an opportunity.

Category 2 obviously belongs to those who may lose their nerve, their poise, their rationality and often their temper when put under pressure. And there may appear to be significant overlap between categories 1 and 3, but 1 acknowledges that there are things outside their control, 3 does not accept that.

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