Last week I finally got an iPod. It's only a low end model, acquired second-hand - basically it's a test to see if I am going to properly buy into the Apple ethos.
Initial impression - I completely agree that it is sleek and elegant and completely intuitive to use. But something about it is wrong. It's too closed. It's Steve Jobs' vision of the world, not mine.
For example ideally any new media player, if connected up to my computer, would immediately show as a set of directories from which I could copy or move files either way. But I have no choice but to download and use iTunes too. I've already got WinAmp and VLC here to run my videos, in addition to Microsoft's own players. Do I really want another one?
As Marc Nohr notes in Marketing Direct:
The shining vision of one man and his coterie of trusted advisers drives everything - and the space for individual expression outside of that clique is minimal, whether you're an employee or a customer.
The author of the article contrasts the Apple approach with "co-creation", where producers and consumers work together, the obvious example being open source software, but it is also applicable in marketing. Because we should all know that customer-centricity, interactivity and dialogue lie at the heart of DM.